Privacy Policy

Welcome to Tenera ("Company", "we", "our", or "us"). We are committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data. This Privacy Policy applies to all individuals located in North America who interact with our services, website, or products.

Information We Collect

We may collect the following types of personal information:

a) Personal Identification Information

- Name

- Email address

- Phone number

- Postal address

b) Professional Information

- Job title

- Company name

- Work contact details

c) Digital Interaction Data

- IP address

- Browser type

- Device information

- Website usage patterns

- Cookies and tracking technologies

How We Collect Information

We collect information through:

- Direct interactions (web forms, customer service)

- Automated technologies (website cookies, analytics)

- Third-party sources (public databases, marketing partners)

- Account registrations

- Customer support interactions

Purposes of Data Collection

We use your personal information for:

- Providing and improving our services

- Processing transactions

- Customer communication

- Personalization of user experience

- Marketing and promotional activities

- Compliance with legal obligations

- Fraud prevention and security

Data Sharing and Disclosure

We may share your information with:

- Service providers and business partners

- Legal and regulatory authorities

- Professional advisors (lawyers, accountants)

- Potential business merger or acquisition partners

We do NOT sell personal information to third parties for marketing purposes

Data Protection and Security

We implement robust security measures, including:

- Encryption technologies

- Secure network architectures

- Regular security audits

- Access controls

- Employee privacy training

User Rights

North American users have the right to:

- Access personal information

- Request data correction

- Delete personal data

- Opt-out of marketing communications

- Request details about data processing

- Limit data sharing

Cookies and Tracking

We use cookies and similar technologies to:

- Enhance website functionality

- Analyze site traffic

- Personalize user experience

Users can manage cookie preferences through browser settings.

Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect data from minors.

International Data Transfers

All data is primarily stored and processed within North America, complying with local data protection regulations.

Compliance with Laws

We adhere to:

- Canadian Personal Information Protection and Electronic Documents Act (PIPEDA)

- United States privacy regulations

- State-specific privacy laws

Updates to Privacy Policy

We may update this policy periodically. Material changes will be communicated via:

- Website notifications

- Direct email communications

Contact Information

For privacy-related inquiries, please contact:

Privacy Officer at info@tenera.care

Effective Date

Last Updated: January 5, 2025

Consent

By using our services, you consent to the terms of this Privacy Policy.